So ITSM is Broken, Now What?

We’ve talked a lot in previous blog posts about the issues with ITSM (IT Service Management) as it stands today. Though ITSM is a necessary foundation for change management, organizations need innovative solutions that provide human and machine orchestration to truly be successful at change. This is what we at Cutover aim to deliver.


IT Service Management is Broken

Existing platforms provide governance and configuration databases but do not provide support for the planning, execution or review of change, resilience testing or incident management that are fundamental to the Implement and Operate phases. These things are left to run on ad hoc best efforts, involving corporate tools like spreadsheets and people have been left to glue it all together without appropriate solution support.


What is Cutover?

Cutover is an Enterprise Change Management platform that allows enterprises to plan, rehearse, orchestrate and analyze change involving humans and technology. We currently serve large enterprise customers across the Finance and Retail sectors. 


Cutover brings enterprise change out of the dark ages

We at  Cutover enable organizations to move fast without breaking things by allowing you to plan, rehearse, orchestrate, and analyze change involving humans and technology.

The platform is being used by our clients to:

  • Manage Transformation - Digital, Cloud and Data Center Migration
  • Deliver Resilience programs
  • Improve Release management
  • Optimize change capacity
  • Increase automation
  • Comply with audit and regulatory guidelines


Cutover can help you if you are a:

CEO - it’s a change-driven economy. The pace of change underpinned by technology is an organizational imperative that is the key driver for growth and share price.

CIO - it’s very hard to deliver the required pace of technology change at scale across a mix of brownfield and greenfield systems with increasing customer demands and increasing regulation.

Tech Lead - change is the major cause of outages. Outages hit the press and destroy reputation. Hundreds of people turn up every day in tech ops to keep the lights on while managing change with little more than spreadsheets, scripts, phone calls and emails.


“Handling and preventing outages will become more of a problem in the future given the continuing rise of cloud and micro services.” 

- Work-Bench


Let’s Put in Place Fit-For-Purpose Enterprise Change Management

Cutover provides an innovative Enterprise Change Management platform plugging important gaps. Cutover allows you to plan, rehearse, orchestrate, and analyze change involving humans and technology. We offer an intuitive UI that allows onboarding in an hour or less for critical events. (SCREEN SHOT UI HERE)

Cutover is a cloud-hosted mobile-first application accessible by phone, tablet and PC.


“I can think of so many projects I’ve done in the past that would have benefitted from [Cutover]” 

- Infrastructure Manager


Our customers tell us that we are better than anyone else at:

  • Optimizing the change schedule 90 days out rather than 5
  • Incorporating the human element of the change as well as machine
  • Communications at pace with ease
  • An intuitive UI that is as simple as a ‘to-do’ list, yet able to capture complex scenarios
  • Live telemetry
  • Single theater for visualization and execution of change
  • Audit and improvement analytics to satisfy regulators and supporting learning and improvement


Request a demo to see Cutover in action for yourself:

Request a Demo