ITSM is Broken: Audit & Improvement in Enterprise Change...

In our previous blog post, IT Service Management is Broken, we talked about how ITSM is just the beginning for enterprise change management. ITSM has...

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IT Service Management is Broken

When ITIL was first introduced in the 1980s, the aim was to dramatically improve IT Service Management. It did. The problem is that ITIL and ITSM...

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3 Things to Consider When Investing in Enterprise Change...

Many organisations now face challenges posed by the increasing pace and complexity of change. All they have to help them deliver this change are IT...

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